Questions We Get
Asked Most Often

AymexConnect is a cloud business phone system for UK companies, built by Aymex LTD. One app on desktop, mobile and web gives every user a UK business number for calls and SMS, team chat, video meetings and AI voicemail summaries. Plans are priced per user per month, there is no hardware to buy, and every plan starts with a free trial.

Most teams are set up the same day. Create your account, verify your email, pick your number and invite your team - there is no engineer visit and nothing to install on site. On Ultimate, send us your opening hours and menu and we add them to your main number.

No hardware is required. Use our desktop, mobile, or web app on your existing devices. If you prefer a desk phone, you can connect your own compatible SIP handset to your extension.

Yes. We port numbers in from UK providers - contact us with the numbers you want to move and we will handle the request with your current provider. Keep your existing service active until the port completes.

No long-term contracts on monthly plans: pay monthly and cancel anytime, and your plan runs to the end of the paid month. Annual plans cost less and run to the end of the annual term.

The trial runs for 30 days on Starter allowances: the desktop app, smart voicemail, AI writing help, team chat and 40-minute video meetings. Straight after sign-up you can make test calls to your own mobile once you have verified it. When we have completed our standard business verification checks, the trial adds a business number, outbound calling and SMS, with trial usage caps. Call recording, AI call summaries, meeting recording and top-ups unlock when you choose a paid plan.

Smart voicemail is live on every plan: each voicemail is transcribed and summarised in one line, with the callback number pulled out and urgent messages flagged, in the app and in your email. Your administrator can set it to automatic, on request or off. On Professional and Ultimate, recorded calls also get a transcript with speakers, a summary, action items and the caller's tone, with a monthly AI minutes allowance per user. Writing help in chat and SMS is on every plan (Starter: 50 uses per user per month). Catch me up thread summaries come with Professional and Ultimate, and meeting recaps with Ultimate. Background noise reduction is on every plan, and admins can add 500 extra AI minutes for £10 + VAT from the prepaid wallet.

Yes, there are apps for both iOS and Android. Your business number works on your mobile just like your desk, including smart voicemail.

Yes, on Ultimate. Tell us your opening hours and holidays and we set your main number to ring the team during the day, play a menu or take voicemail after hours, and handle bank holidays automatically. Shared numbers ring everyone in the group at once, or in turn, and fall back to a shared mailbox or another team.

Yes, on Ultimate. We build a "press 1 for sales, 2 for support" menu for you, with as many levels as you need, your own recorded greeting and a dial-by-name directory. Changes are made by our team on request at no extra cost.

Desk phones add call park and retrieve, call pickup for a colleague's ringing phone, intercom between desks, hot desking so any phone becomes yours when you log in, and call forwarding to any number by short code.

Recordings are still kept; they are summarised once minutes are available again. Admins can add 500 AI minutes for £10 + VAT from the prepaid wallet in Settings → AI. Top-ups apply straight away, expire at the end of the month and are not refundable once applied. Smart voicemail and writing help never use AI minutes.

No setup fees and no line rental. Professional and Ultimate include unlimited UK calling to landlines and mobiles. On Starter, calls beyond the 500 pooled minutes per user are 4p a minute and each SMS is 5p, paid from your prepaid wallet. Extra numbers beyond your allowance are £2 a month (geographic) or £3 a month (mobile). Prices exclude VAT.

Yes, save around 17% when you pay annually. You can move from monthly to annual billing at any time. Annual plans run to the end of the annual term; a switch back to monthly takes effect at renewal.

Professional and Ultimate include unlimited calls to UK landlines and mobiles for normal business use by each user. It doesn't cover automated dialling, high-volume outbound campaigns, call forwarding services or reselling. If usage is far above normal business patterns we'll talk to you about a better-fitting plan before taking any action. The full wording is under "Fair use of calling" in our Terms of Service.

Video meetings draw on a monthly pool of participant-minutes: each user adds their plan's allowance (Starter 1,500, Professional 3,000 and Ultimate 5,000 per user) to a pool shared by your organisation. One participant-minute is one person in a meeting for one minute, so a 30-minute meeting with four people uses 120.

Yes, add or remove users at any time. Your billing adjusts automatically - you only pay for active users.

AymexConnect operates under Ofcom's General Conditions, including emergency services access, CLI verification and number portability.

Your data is stored in the UK and EU with encryption at rest and in transit. AI transcription and summaries are processed by our sub-processors in the EU and US under data processing agreements, and are never used to train AI models. See the privacy policy for the full list.

Yes. Administrators choose a retention period for call recordings and voicemail, up to your plan's limit (30 days on Starter, 180 on Professional and 365 on Ultimate). Recordings and their transcripts are deleted together when the period ends.